Any foreign transaction fee listed on your bank statement is from your banking institution. Since we receive our payments overseas, and ship out our orders from overseas, some customer banking institutions may charge an international transaction fee. The only charge we administer is for that of the order you placed, which is reflected in the total displayed on the checkout page, as well as your invoice. Please contact your bank for further details, and don’t hesitate to contact us at [email protected] if you have any questions.
There is a 1 year warranty on 3Doodler pens sold through 3Doodler or approved retailers. You can view that warranty here: www.the3doodler.com/terms
Please send us a line by emailing [email protected] and we’ll either handle your query directly or put you in touch with the right distributor in your country.
If you are interested in becoming a reseller, please email us here: [email protected]
If you are a distributor who has reached out to us, please do not be offended if we do not reply to you immediately. We are in the process of reviewing all requests, and the more details you can provide about your company and capabilities the better.
We have some amazingly creative users in Korea and Japan and plenty more of you searching for content in both languages.
To help out here are some key translations that will help you on your way.
In Korean 3D pen is 3d펜 and 3D printing pen is 3d 프린팅 펜.
In Japanese 3D pen is 3Dペン, while 3D printing pen is 3Dプリントペン.