Begin by charging your 3Doodler Start fully. This can take up to two hours. Ensure the pen is off when charging, and charge the pen until the light on the pen turns solid orange. Once it is charged, turn the pen on to see if it heats up. The light will turn from red to green when the pen heats up. This takes about 30 seconds, but can take up to two minutes.
Watch your pen closely during this time. If it sits too long, it will cool down as a safety feature and go into “standby mode.” If after two minutes it has not turned green, press the feed button once, and check it again. If that doesn’t work, send an email to [email protected] and we will get you 3Doodling in no time!
We are sorry to hear this! Do you have a spare micro USB cable that you can try to use to help determine if it is a pen issue or a cable issue?
If a spare micro-USB cable doesn’t help, please email [email protected] and we will ensure you are back to 3Doodling in no time!
If you see a teal light, please unplug the power source from the pen and then plug the power back in. In most cases, this should return the pen to normal. If it does not work, then please email us at [email protected] and we will be more than happy to assist you!
If you use a material at too low a temperature, or too high a speed, the LED will turn red and the motor will stop. If you are experiencing this, turn the speed or fan down or up accordingly.
If you have any questions, please feel free to contact our friendly customer service team by emailing [email protected]
PLA feeding issues are often corrected by adjusting the temperature manually. Try lowering the heat by inserting the mini screwdriver into the temperature adjustment hole (located next to the On/Off switch), and turning it 90 degrees counter-clockwise. If you continue to have PLA feeding issues please contact our customer service team by emailing us here: [email protected]
Try the following tip to unblock your 3Doodler Create. Make sure your pen is turned on and fully heated up. Once it is, carefully remove the nozzle with the mini wrench. After it has been removed, insert the cleaning rod in through the pen tip while the reverse function is engaged. This should push the strand out of the back of the pen, thus clearing any clogs. If you still need assistance, please contact our customer service team at [email protected] and we will be more than happy to assist you.
Please try unplugging your 3Doodler and plugging it back in. Note that after several minutes of being turned on, the 3Doodler goes into “standby mode” and will stay red until the device is unplugged and plugged back in. If your light is still remaining red after this please contact our friendly customer service team at [email protected] and we will be more than happy to assist you.
If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
If you are experiencing a flashing red light with your 3Doodler, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
Kindly note that the 3Doodler instructions explicitly say that you should carefully change the pen tip when it is plugged in, on, and fully heated up. Doing this may prevent the pen tip from breaking in the future. Unfortunately we don’t have a way to repair pens with broken tips, but if you are covered by our warranty we will happily replace your device. Please contact our customer service team by emailing us at [email protected] and we will get that taken care of for you.
Flexy strand can expand from the heat of the pen, making it more difficult to feed. Try cutting the end of the strand at a 45 degree angle, and use the pen on slow mode. That should make it easier to feed. If you still have issues feeding Flexy, please contact our customer service team by emailing us here: [email protected]
First remove the nozzle (with the pen turned on and heated up) and insert the thin unblocking tool into the nozzle-end of the pen. Ensure that the temperature is set appropriately for the specific filament that is clogging the pen. The aim here is to push any material inside of the pen out through feed port.
If this doesn’t work, please insert the thick unblocking tool in through the feed port of the PRO, with the nozzle still removed.
Do not force material out of the pen. If it is not flowing smoothly try adjusting the speed or temperature, and always reference the recommended settings for each material.
If you’re still having issues after trying this, please contact us at [email protected] and we will be happy to help you troubleshoot your device.
You should use the fast setting when loading a new strand of plastic, and always give it some time. If need be, give the plastic a firm push to help the 3Doodler ‘grip’ it.
If you still have difficulties, please contact our friendly customer service team by emailing here: [email protected]