My 3Doodler Start doesn’t seem to be charging. What gives?

We are sorry to hear this! Do you have a spare micro USB cable that you can try to use to help determine if it is a pen issue or a cable issue?

Note that sometimes USB enabled devices, like computers, don't have enough power to get your Start pen's battery charging. If your device or power source isn't charging your pen, please attempt to charge it via USB power brick plugged directly into a power outlet.

If these steps don't help, please email [email protected] and we will do everything we can to help you!

 

Category: Start Troubleshooting

Related FAQs

  • Is the 3Doodler Start safe for children?

    Completely. The 3Doodler Start Pen and Eco-Plastics are specially designed to be completely safe for kids ages 6 years and above. There are no hot parts on the pen and our Eco-Plastic is non-toxic, BPA-free, and completely biodegradable in your household compost. It typically takes about 45 days for the plastic to break down, depending on various environmental factors.

  • My 3Doodler Start doesn't seem to be heating up. What gives?

    Begin by charging your 3Doodler Start fully. This can take up to two hours. Ensure the pen is off when charging, and charge the pen until the light on the pen turns solid orange. Once it is charged, turn the pen on to see if it heats up. The light will turn from red to green when the pen heats up. This takes about 30 seconds, but can take up to two minutes. Watch your pen closely during this time. If it sits too long, it will cool down as a safety feature and go into "standby mode."  If after…

  • How does one charge the 3Doodler Start?

    The 3Doodler Start is sold with a micro USB charging cable, so you can plug it into any powered device with a USB port to recharge, though charging via USB power brick plugged directly into a power outlet is recommended. It can take up to 2 and a half hours for a the pen to reach a full charge.

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